Saturday, June 23, 2007

Looking again

I need to find a QA engineer. Here's a rough draft of the job description:


Senior Software Engineer in Test -- Customer Service Applications


We are looking for someone who can own the process of reliably getting the good ideas out of our developers heads onto the desktops of our customer service reps. We are looking for someone familiar with testing enterprise applications built from web services, Oracle, SQL, PL/SQL and telephony integration in the customer service space.

Quality Assurance at Netflix is not about waiting for some code to fly over the wall from development. It's about providing an environment for the development engineers that helps them minimize the number of bugs that make it into the code in the first place. It's also about insuring that what works when we test continues to work as well when we deploy it. Working on our customer call center software, you will help the people that help our members solve their problems.

You will provide your expertise in understanding what to test, as well as how to test. Given a schedule that is always too short and a feature list that is always too long, you'll identify and efficiently evaluate those changes to our software that pose the greatest risk to the smooth and effective operation of the customer service staff.


* Validate and verify the correct operation of the customer service application
* Advocate designs that are usable by the customer service representatives
* Collaborate with customer service management to design a complete system that meets business needs
* Bridge any communication gaps between the development and operational teams supporting the system
* Improve and extend the automated regression test suite and production monitoring tools


Must have:
* 5+ years of white box 3-tier application testing, building and deployment
* Deep experience with Oracle and PL/SQL or equivalent database systems
* Experience with Java/jUnit or C#/nUnit development and testing
* Experience with testing high-traffic, highly scaling, multi-threaded software design
* A Bachelors or Masters in Computer Science or equivalent engineering experience

Nice to have:

Familiarity with contact center technology (e.g. CTI, IVR, CRM)
Familiarity with use of .NET Remoting, Web Services, 3rd party .NET controls, TestComplete


Email me if you're interested.

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